From the first call to the last moisture reading
Asheville Water Damage Restoration is a 24/7 water damage line for Asheville and the towns around it. Your call is answered, an independent local restoration company is sent as soon as one is free, and that company stops the water, dries the structure and keeps the record. The scope is explained and approved on site before work begins.
- Phones answered 24/7
- Basements, crawl spaces, ice-split pipes
- Mountain valleys and river flooding
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
How Asheville Water Damage Restoration works
Asheville is the county seat of Buncombe County and a city of river valleys. The French Broad and the Swannanoa meet in and around it, and when the remnants of Hurricane Helene pushed both above flood stage in September 2024, water reached the lower floors across the area. Ice storms, reported in the region in recent winters, add a second kind of loss.
The line was set up for those two kinds of event. It answers at any hour because river crests and freezes do not wait for business hours, and it sends the nearest free crew rather than promising a time it cannot keep. The crew that comes is an independent local company, not this line.
Every job is written down from the first visit. The photographs, the readings, the scope and the removal list go to the homeowner, and to the repair trade where it is needed, so the house is dried and repaired against the same record.
The company on site must hold the licences, and you can check them
Asheville Water Damage Restoration is a call line. It connects callers with the nearest independent, local restoration company that has a crew free. Someone answers the phone, asks which floor the water is on and where it came from, and gives the first steps. The people who then come to the house work for the independent company, not for this line.
That company is the firm on site, so it is the firm that must hold whatever licences, permits and registrations the job calls for, keep its own insurance and answer to the office that issues them. In North Carolina a general contractor licence is issued through the state licensing board and is required for larger projects, and any plumber or electrician the repair needs must hold the licence that work requires. No state mold-remediation licence was found in an official source, so ask the company what certifications it holds and what each one covers.
Ask for the company's licence and registration numbers whenever you like on the phone, or when the company calls to arrange the visit. No number is printed on this site, because those are the company's private details. Check the general contractor licence with the North Carolina Licensing Board for General Contractors before work is agreed, and ask for proof of the insurance the company carries.
Call and ask for the licence and insurance details (833) 490-5225
What we hold ourselves to
Answered at any hour
The phone is answered 24 hours a day. A crew is sent as soon as one is free, and the first steps are given while you wait.
Measured, not guessed
Drying is set against readings in the framing and the subfloor, and it is released only when those readings are at standard.
Written before it is done
The scope, the removal list and the price basis are written down and agreed on site before the work starts.
Clear about who does what
This line takes the call. An independent local company does the work, and each part of the job is named in the scope.
Our promises on every visit
- A written scope agreed on site before any material is removed
- Daily readings logged at the same points until the structure reaches standard
- A removal list with the reason for each item, shown to the homeowner
- A record that goes to the homeowner and, if asked, to the insurer and the repair trade
- A plain statement of what was not checked, rather than a promise of a clean result
Still stuck? We pick up 24/7.
If it's an emergency, call now. For non-urgent help, send the form and we'll call you back.
Frequently asked questions
Who actually turns up?
An independent local company, normally the nearest one with a free crew. Its name and its licence details are given to you when you ask on the phone.
Why not name the company on the website?
Because the company is a private business and its details are its own. You can ask for them on the phone, and check them yourself.
Does this line do the repairs?
No. The drying is done by the company that attends, and the repairs are done by the trades the scope names.
Can I speak to someone at night?
Yes. The line is answered 24/7, including holidays.