24/7 Emergency Water Response in Asheville, NC

What should I do while I wait for the crew?

Shut off the water at the main if it is safe, move people and pets to a dry room, keep electrical equipment away from the water and photograph the damage. Do not walk through standing water, and do not try to switch off electricity in a wet area.

Put down towels or buckets where water is dripping, to limit the spread, and move valuables off the floor. Keep the front door clear so the crew can get in, and turn on a light in the room you are in if it is safe to do so.

Write down the time you found the water and what you did, because the crew and the insurer will ask. If you have to leave the house, leave the power off at the panel only if the panel is dry and you can reach it safely.

Why can't a crew give me an exact time?

Because the crews are finite and the calls can come in faster than the crews can reach them. A storm or a freeze can produce many losses at once, and an arrival time that cannot be kept is worse than an honest estimate.

The line will tell you when the company expects to call back and when a crew is expected to be free. Those times can change as the calls come in, and the operator will keep you informed.

The best way to keep the wait short is to give the right details at the start, and to follow the steps to limit the damage while you wait.

Does an after-hours call cost more?

The price is not set over the phone. A technician explains the scope and the cost before any work begins, and the homeowner approves it on site. Ask the technician to put the scope in writing before the work starts.

Emergency work is often more urgent than it is expensive, and the first hour is about stopping the damage. The cost of the drying and the repair follows from the scope, which is written down and agreed.

This site does not publish a price for after-hours work. Ask the technician to explain what the work includes and what it does not.

What if the first crew does not work out?

Call back and you will be connected to someone else. The connection costs you nothing, and the work you have already had is documented in the record, so the next company can pick up from it.

The work itself is between you and the company you hire. The record of what has been done, the readings and the scope should go with you to the next company, so that nothing has to be measured twice.

The disclaimer page explains how the connection works and who performs the restoration work.

What happens if the power is still off when the crew arrives?

The crew assesses the power before any electrical equipment is touched. Work in a wet area is done only when the supply is isolated or the utility confirms it is safe, and the drying equipment waits for a safe supply.

Many emergency calls come in during or after a power cut, and the house may be dark when the crew arrives. The crew carries lights, checks the panel and the outlets from a dry position, and uses generator power only outside and well away from openings.

If the power is restored while water is still standing, the crew will check again before running any equipment. The sequence protects the people in the house and the crew, and it is recorded in the first-visit notes.

Write down the name of the person who took the call, the time, the first steps you were given and the time the crew said it would call back. Those details are the start of the record, and they help if the crew changes or the job is handed to another company.